, ,

Train companies suffer glitch accepting card payments for tickets

by

Several train companies are suffering problems accepting card payments for tickets.

iStock

Among the operators who reported being affected by the issue on Tuesday morning were Greater Anglia, Northern and Southeastern.

Greater Anglia and Northern said the fault meant passengers could not make card payments on their apps or websites, while Southeastern warned that ticket-buying at stations was also affected.

Article continues below…
Advert

Enjoy more Railways Illustrated Magazine reading every month.
Click here to subscribe & save.

A spokesman for Greater Anglia (GA) said: “There is an ongoing problem with the GA app and website regarding making card payments.

“This is currently being investigated and will be fixed as soon as possible.”

Northern said in a statement: “We are aware of an issue with our app/website whereby customers cannot complete their booking. This is being looked into and we hope to see a fix soon.

Article continues below…
Advert

“In the meantime please use ticket-buying facilities at stations to purchase your tickets.”

Southeastern posted on Twitter: “We are aware of an ongoing problem with making card payments at present, at stations and via online channels for ticketing.

“Teams are investigating currently and looking to fix as soon as possible. More details shortly.”

Article continues below…
Advert


Advert
Subscribe to Railways Illustrated Magazine
Enjoy more Railways Illustrated Magazine reading every month. Click here to subscribe.

Railway Reads

From the history of steam through to 21st century rail transport news, we have titles that cater for all rail enthusiasts. Covering diesels, modelling, steam and modern railways, check out our range of magazines and fantastic subscription offers.


About the Author